FAQs

RELATED ARTICLES


Frequently Asked Questions

Click to download the Early Moments Welcome BrochureHow do I contact you?

We know your time is valuable so we make it very easy to contact us however and whenever you want.

By E-mail: Simply send us an e-mail at: CustomerCare@EarlyMoments.com. We will respond within two business days.

Online: Use the My Page section of this Web site to register and manage your account online. There is a whole variety of services you can help yourself to 24 hours a day, 7 days a week when it’s convenient for you.

By Mail: Early Moments, 934 Plaza Drive, Montoursville, PA 17754-2400

By Phone: Call 1-800-353-3140 (toll-free) Monday to Friday, 9 am–6 pm EST. In Canada, call 1-800-675-6995 (toll-free).

Click here to download a copy of our Welcome Brochure.

What is the current status of my account?

You can instantly access your account by logging on to the My Page section of our site.

Where do I send my payment and how do I make a payment online?

A reply envelope should always be included with your invoice. When using it, be sure that the address printed on the invoice shows through the window in the envelope. If you do not receive a reply envelope, mail payment to: Early Moments, 934 Plaza Drive, Montoursville, PA 17754-2400. For added convenience, you can make payments online via credit card or electronic check from our Web site by clicking on Make a Payment. Or, sign up to automatically charge your monthly payment to your credit card by calling 1-800-353-3140.

Can my monthly payment be automatically charged to my credit OR DEBIT card INSTEAD OF WRITING CHECKS?

Yes. If you are currently being invoiced for your packages and you would prefer to pay by credit or debit card, please call us at 1-800-353-3140 and we will arrange to automatically charge your monthly payment to your card. Or, on the back of your invoice, you can check off the box that says, “Please charge all future shipments to this credit card.” Signing up for automatic credit card payment is the most convenient way to pay because it’s easy and it ensures uninterrupted service. We will send a confirmation with each package you receive, so you’ll never be surprised by a charge on your statement.

Why was I charged a Late Fee?

Most of our customers pay their bills on time which saves us a great deal of time and effort sending out reminders for amounts that are past due. In order to keep our prices low, we charge a late fee for all overdue amounts. This is not a finance charge. It is just a charge that helps us defer the cost of mailing payment reminders. Also note that overpayments on cancelled accounts are subject to a $1 per month fee.

How do I return a book I do not wish to keep?

We understand that every book we send might not be absolutely perfect for you. If you are not delighted with any package, return it to us within 30 days of when it was shipped by following these steps:
1) Call our toll-free Customer Care number at 1-800-724-1818 to get a return authorization (RA) number.
2) Write the RA number on the outside of the package and on the original invoice that came with the package.
3) Mail the package to: Early Moments, Dept. 7000, Louisville, KY 40266-7000
Please note that, in order to keep our prices low for all members, the credit or refund will reflect the full purchase price of the package you received less the original shipping and handling costs. Unfortunately, we cannot reimburse you for the return postage, nor can we accept any returns for any reason after 30 days or packages that are returned without an RA number.
If you ever receive a book from us that’s not in perfect condition, please call our toll-free Customer Care number and let us know. We’ll send you a postage-paid label to return the damaged book and rush out a replacement at no charge as soon as we receive the damaged book. 
Of course, the easiest way to avoid the hassle of returning is to preview your next package of books by logging on to EarlyMoments.com.

We understand that every book we send might not be absolutely perfect for you. If you are not delighted with any package, return it to us within 30 days of when it was shipped by following these steps:

  1. Call our toll-free Customer Care number at 1-800-353-3140 to get a return authorization (RA) number.
  2. Write the RA number on the outside of the package and on the original invoice that came with the package.
  3. Mail the package to: Early Moments, 80 International Boulevard, Glendale, IL 60139-2000. Please note that, in order to keep our prices low for all members, the credit or refund will reflect the full purchase price of the package you received less the original shipping and handling costs. Unfortunately, we cannot reimburse you for the return postage, nor can we accept any returns for any reason after 30 days or packages that are returned without an RA number.

If you ever receive a book from us that’s not in perfect condition, please call our toll-free Customer Care number and let us know. We’ll send you a postage-paid label to return the damaged book and rush out a replacement at no charge as soon as we receive the damaged book.

Of course, the easiest way to avoid the hassle of returning is to preview your next package of books by logging on to My Page.

I received a bill for something I paid for or returned. What should
I do?

Sometimes, your payment reaches us after the due date and after we have sent a second bill. If you have paid for or returned a shipment and received a second bill for it, always compare the date of the bill against the date your payment was mailed. These are usually cross-in-the-mail type situations that can simply be disregarded. If you don't think we crossed in the mail, call us at 1-800-353-3140.

How do I cancel my membership?

Simply call us at 1-800-353-3140 and let us know you wish to cancel. No questions asked. If there are any packages on their way to you, the Customer Care Specialist will inform you of that as well.

I received a shipment after I cancelled. What should I do?

Sometimes, a cancellation request does not reach us in time to prevent an additional shipment from being mailed to you. If this happens, you may pay for the shipment and keep it. Or, if you wish, you can follow the return instructions above.

Do you share customer information with any other companies or organizations?

Please refer to our Privacy Policy for a full understanding of how we treat the personal information with which you entrust us.

Why do you need my e-mail address?

For two purposes: First, to send you confirmation that your request for a Welcome Package has been received and accepted and then to send a confirmation once it has been shipped.

Second, if we encounter any problems setting up your membership or sending you packages, we will contact you by e-mail to help resolve the problem.

We may occasionally share your e-mail address with partner companies who we feel have a product or service that may be of interest to you. However, you can easily opt out of receiving this type of offer. This is most easily done by logging on to My Page and simply changing your e-mail preferences. Of course, you can also contact us by phone, mail, or e-mail. Please see our Privacy Policy for more details.

How can I be sure to receive my club shipments uninterrupted?

Simply log on to the My Page section of this Web site, click on "My Profile" and follow the instructions to add your new address. Once it is added, you should select that address and all future shipments will be sent there. Or, if you prefer, contact Customer Care and let us know your account number along with your old address and your new address, and we will update your membership for you.

How does the Club Membership Work?

Each of our book programs starts with a Welcome Package, whether you are new to Early Moments or are starting your seventh club with us. A Welcome Package is our way of introducing you to a program by sending you an exceptional package at an amazing price. We do this to help make it easy for you to try our books, because most parents who receive a Welcome Package see the value in our exclusive, expert-selected book programs and agree to become members. 

However, if for any reason you are not delighted with your Welcome Package, keep any free gifts and return the rest to us for a refund. Or just pay for your package and simply call to cancel further shipments. You are under no further obligation to continue. Early Moments never has a purchase commitment. 

Once you decide to keep your Welcome Package, you will become an Early Moments member and begin to enjoy all the benefits of membership. More importantly, membership will support you and your child in a reading ritual that will become a cherished routine and provide a meaningful head start in your child’s language and literacy development.

Approximately every three weeks, we will send a new book package to your home. It will contain two or three new books, along with a letter that lists the books in the package.

How does My Page work?

As a benefit of membership, you can manage your account online by logging on to My Page. There, you can preview book packages, check the status of a shipment or your balance, adjust the frequency of your book packages, change your e-mail or mailing address, make a payment, opt out of a future book package, and more.

The first time you log on, go to the upper right corner of EarlyMoments.com and click on “First Time Login?” Enter your name, account number (found on your invoice), and email address. If you didn’t provide an email address when you signed up, you can’t log on to My Page. Please call us at 1-800-353-3140 so we can set you up. A temporary password will be emailed to you. You can then change it to something easy for you to remember.

After logging on, explore the different capabilities of My Page:

My Profile: Allows you to change your personal information, including e-mail and mailing addresses, password, phone number, and e-mail preferences. You can add additional children and even personalize your page by uploading a favorite photo.

My Memberships: Provides an overview of your memberships. Preview book packages by clicking on “Show Details” of an upcoming shipment. If you like the package, you don’t need to do a thing; it will be sent on the date listed. Or, you can change the delivery date by pressing the “Send Sooner” or “Send Later” buttons to the right of the “This ships” date. If you wish to opt out of that package, click on “Do Not Send” prior to the shipping date. This way, you’ll never get a package you don’t want, and you’ll avoid the hassle of returns. Finally, you can even change the frequency of all future shipments or put your membership on hold by clicking on the “Go to Membership Settings” button under “Show Details.”

My Account History: Shows your account activity and balance for the past six months.

Make a Payment: Allows you to instantly pay by credit card, check, or savings account.

Can I give Early Moments as a gift?

Of course. A book club membership from Early Moments is the perfect gift for a friend or family member with a child, newborn through five years old. It’s also a great baby shower or new baby gift. What parent wouldn’t be thrilled to receive a collection of expert-selected books for their new baby’s library?

To set up a gift membership, please call or e-mail Customer Care with the details of how you want the gift membership to be set up. We can tailor your gift to any dollar amount or length of time you wish, or it can simply continue on a month-to-month basis until you decide to cancel. When the membership begins, a gift card will accompany the Welcome Package, and each month’s letter will remind your loved one that this priceless gift of reading was sent by you.

Can I get a catalog of Early Moments products?

At this time we do not have a catalog to send to you. However, if you wish to receive information on specific book clubs or programs, visit the Our Products section of this Web site.

Why do you need to know my child’s age?

What makes us different from all other book programs is our variety of books and book formats, and our ability to ship books that are specifically matched to your child’s age. We’ve spent more than 40 years researching how to do this and it is how we ensure that both you and your child will enjoy, be engaged by, and learn from every package we send.

Why do you need to know my child’s name and gender?

We ask for your child’s name and gender just so that we can personalize all of our communications to you. If you prefer not to provide this information, it will not impact the quality of your experience as an Early Moments customer.

Why read to babies when they are so young?

Literacy...the ability to read, write, and understand among other basic skills...begins right at birth. It emerges over time and does not just pop up during preschool. Reading with your baby supports the development of her language skills—an essential component of literacy. It is never too early to start reading to your baby.

Reading to your child will help build his vocabulary, will stimulate his imagination, and sets the foundation for his communication skills. It is important that children are exposed to a language-rich environment. Infants who are spoken to frequently become familiar with the rhythms of everyday speech. As a new parent, you should talk to your baby as often as you can. Reading is a really fun way to add variety to the language your baby needs to hear each day.

Of course, no matter what age your child is, reading together means precious one-on-one time. Shared reading experiences with a loving caregiver or parent provides great opportunities for cuddling and bonding... and it just feels good! In the process, your baby will come to bond with books, too, as she associates them with these great experiences with you. This bonding and comfort with books right from birth will lead to a lifelong love and appreciation of books and reading and to a head start in the learning process.

How do I know the books are safe for my baby?

This is a great question. The publishers of Early Moments have been designing and manufacturing books for very young children for more than 40 years. Long before children’s product safety was a headline issue, we were taking every step possible to ensure the safety of our products, and we continue to do so today.

  1. Our products are thoroughly tested by independent laboratories to meet all published American ASTM safety standards.
  2. We never use toxic paints, inks, or materials.
  3. We use the highest quality boards and paper for our books.
  4. None of our books have removable parts that could present a hazard to your baby.

How does Early Moments know which books are best suited for
my child’s age?

The publishers of Early Moments have been creating age-appropriate books for very young children for more than 40 years! We have done extensive research on child development and literacy development. But, no amount of research is as valuable in creating the right books as is our experience serving literally millions of families like yours in the United States and throughout Europe for so many years.

Our shared reading book packages are only sold directly to parents, not through any retail stores anywhere. As a result, we receive plenty of direct feedback... good and bad... about each package we send. We use that feedback to constantly change our programs: introducing new books, phasing out old ones, and moving around packages to the point where the most parents tell us they are enjoying the best experience with our programs. That’s why we’ve been so successful for so long. Key to that continued success is that caring parents like you give us your comments on how our programs are working in your home.

Who are the people at Early Moments?

Sharing the Gift of Reading—they’re words we live by at Early Moments. As parents and publishers, we believe that exposure to books and reading right from birth leads to a lifelong appreciation of reading, a key factor in language development and all future learning. We believe that the books and services we provide through our book clubs are ideal for helping your child enjoy a lifetime of reading and learning.

Our book clubs were designed to help boost early childhood literacy by encouraging parents and children to share their favorite stories as a part of their everyday routine. The early literacy experts here at Early Moments have carefully crafted programs that succeed in supporting early literacy by offering a wealth of resources that make reading fun, affordable, and convenient for families.

We sincerely hope you agree that our products and services help you Share the Gift of Reading with your child—a gift that will last a lifetime.

 

Disney Character Ornaments - Frozen